1. Introduction
This Privacy Policy describes how jiliokada collects, processes, stores, and protects personal information belonging to users of the platform. It applies to all visitors, registered account holders, and anyone who contacts jiliokada through any available channel.
By registering a jiliokada account or continuing to use the platform after updates are published, you confirm that you have read and understood the terms of this Privacy Policy. If you disagree with how jiliokada handles personal data, you should not create or continue using an account.
jiliokada handles personal data of Filipino users with the intention of meeting reasonable data protection standards. The purpose is to be honest about what is collected, why it is needed, how it is protected, and what rights account holders retain over their own information.
2. Information We Collect
jiliokada collects different categories of personal data depending on how a person interacts with the platform. The primary categories are:
Registration information: Full name, date of birth, residential address, email address, phone number, and account login credentials. This is the core identity information needed to open a jiliokada account.
Verification documents: Government-issued identification, address confirmation documents, and payment method confirmation. These are collected during the identity verification process and when required for withdrawal processing.
Transaction data: Records of deposits, withdrawals, bet placements, game participation, bonus credits, and balance movements. jiliokada maintains these records as part of normal account operation.
Device and technical data: IP addresses, browser type and version, device identifiers, operating system, connection type, and session timestamps. This data is recorded automatically when you access jiliokada.
Communication records: The content of emails, chat messages, or support tickets submitted to jiliokada. These records are retained to manage your query and for quality and security review.
jiliokada does not collect financial account numbers or full card numbers directly. Payment processing is handled through third-party processors who maintain their own data security standards.
3. How We Use Your Information
Personal data collected by jiliokada is used for the following purposes:
- Account management: Creating, maintaining, verifying, and securing your jiliokada account throughout its active life.
- Payment processing: Facilitating deposits and withdrawals in Philippine pesos, confirming payment method ownership, and managing transaction records.
- Identity verification: Confirming that account holders meet eligibility requirements including age and location.
- Fraud and security: Detecting suspicious patterns, preventing duplicate accounts, identifying unauthorised access attempts, and protecting the integrity of the jiliokada platform.
- Legal and regulatory compliance: Meeting obligations that apply to operating an online gaming platform, including record-keeping, reporting, and cooperation with lawful requests from authorities.
- Platform improvement: Using anonymised or aggregated data to understand how jiliokada is used, identify navigation issues, and improve service quality over time.
- Responsible gaming monitoring: Identifying account patterns that may indicate harmful gambling behaviour so that tools and information can be surfaced at appropriate moments.
- Service communications: Sending account-related notices, security alerts, policy updates, and essential operational messages to registered contact details.
jiliokada does not use personal data to build profiles for sale to advertisers or to share with unrelated commercial parties. Marketing communications, where applicable, relate only to jiliokada services and are governed by separate consent and preference settings.
4. Legal Basis for Processing
jiliokada processes personal data under the following legal bases depending on the purpose:
- Contract performance: Processing necessary to deliver the jiliokada service you have registered for, including account management and payment facilitation.
- Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification requirements and transaction record retention.
- Legitimate interest: Processing for fraud prevention, platform security, and service improvement where these interests are not outweighed by your data rights.
- Consent: For optional communications such as promotional updates, where explicit consent is obtained and can be withdrawn at any time.
Where jiliokada relies on legitimate interest as a basis for processing, we assess whether that interest is proportionate and whether it outweighs the privacy interests of account holders before proceeding.
5. Sharing Your Information
jiliokada does not sell personal data to third parties. Data sharing is limited to the following categories of recipients, each operating under appropriate confidentiality or contractual obligations:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, Mastercard, and other payment infrastructure providers. Shared only as needed to execute transactions.
- Identity verification providers: Third-party services that assist with document review and identity confirmation as required for account compliance.
- Technology partners: Infrastructure and cloud service providers who host or process data in connection with the jiliokada platform under data processing agreements.
- Regulatory and legal authorities: Where jiliokada is legally required to share information in response to a lawful order, investigation, or regulatory obligation.
- Business successors: In the event of a business transfer, merger, or acquisition, personal data may be transferred to the acquiring entity under terms consistent with this Privacy Policy.
No sharing arrangement grants a recipient the right to use jiliokada account data for purposes outside their defined role. jiliokada applies due diligence when selecting and contracting with third-party processors.
6. Cookies and Tracking Technologies
jiliokada uses cookies and similar tracking technologies to support platform functionality and understand how users interact with the site. The main categories in use are:
- Essential cookies: Required for basic platform functions such as maintaining your logged-in session, remembering language preferences, and enabling the bet slip to function correctly. These cannot be disabled without breaking core features.
- Analytics cookies: Used to collect anonymous data about page visits, session duration, and navigation paths. This helps jiliokada identify which areas of the platform need improvement.
- Security cookies: Support fraud detection and prevent unauthorised access by tracking session integrity signals across a browsing session.
You can manage or disable non-essential cookies through your browser settings. Disabling cookies may affect your ability to use jiliokada fully. Some session functionality depends on cookie acceptance to operate correctly.
jiliokada does not use third-party advertising cookies or tracking pixels that report browsing behaviour outside the jiliokada domain to unrelated advertising networks.
7. Data Retention
jiliokada retains personal data for as long as an account is active and for a period after closure as required by applicable legal, regulatory, or operational obligations. The general framework is as follows:
- Active account period: All account and transaction data is retained while the account remains open.
- Post-closure regulatory retention: Financial transaction records, identity documents, and account history are retained for a defined period after account closure to comply with applicable regulations.
- Support communications: Records of support interactions are retained for a reasonable period to manage follow-up and for quality review.
- Deletion after retention period: Data no longer required for legal, regulatory, or security purposes is deleted or anonymised according to the jiliokada standard data retention schedule.
You may request early deletion of certain data by contacting jiliokada support. Some data cannot be deleted where retention is mandated by law or where it is needed to resolve outstanding disputes or claims.
8. Data Security
jiliokada applies technical and organisational measures to protect personal data from unauthorised access, loss, disclosure, or alteration. These include:
- Encryption of data in transit between your device and jiliokada servers
- Access controls limiting data visibility to personnel with a genuine operational need
- Monitoring systems that flag unusual access patterns or potential security events
- Regular internal reviews of data handling practices
No platform can guarantee absolute security against all possible threats. Account holders play an important role in protecting their own data by using strong, unique passwords, not sharing login credentials, and reporting any suspicious account activity without delay.
In the event of a data breach that is likely to result in risk to account holders, jiliokada will take steps to contain the breach, assess the impact, and notify affected users through available contact channels as required by applicable obligations.
9. Your Rights
As a jiliokada account holder, you have the following rights over your personal data. These rights can be exercised by contacting jiliokada support with your account details and a clear description of the request.
Right to Access
Request a copy of the personal data jiliokada holds about you. We will provide this within a reasonable timeframe following identity confirmation.
Right to Correction
Request correction of inaccurate or outdated personal information in your jiliokada account. Some corrections may require supporting documentation.
Right to Deletion
Request deletion of personal data that jiliokada is no longer required to retain. Deletions cannot proceed where data is subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interest grounds. jiliokada will review the objection and confirm whether processing can cease for the specified purpose.
Right to Portability
Request a structured, commonly used export of your personal data for transfer to another service where technically feasible and legally appropriate.
Right to Restrict Processing
Request that jiliokada restricts processing of your data while a correction or objection request is being reviewed, rather than deleting it outright.
All data rights requests require identity verification before jiliokada can action them. This step protects your data from being accessed or altered by someone else claiming to act on your behalf.
10. Children and Minors
jiliokada is strictly for adults aged 18 years and above. The platform does not knowingly collect or process personal data belonging to individuals under 18. If jiliokada becomes aware that a minor has submitted personal information or created an account, that account will be closed immediately and the associated data removed from active systems.
Parents and guardians who believe a minor may have registered at jiliokada should contact support immediately with relevant account details. jiliokada will investigate and take appropriate action without delay.
Household members who share internet access should ensure that jiliokada accounts are not accessible to anyone under the age of 18. This includes using secure passwords and logging out after each session on shared devices.
11. Changes to This Privacy Policy
jiliokada may update this Privacy Policy from time to time. Changes may be required by legal updates, operational changes, new service features, or revised data practices. When material changes are made, jiliokada will notify active account holders through email or a visible platform notice.
The revised policy takes effect from the date stated in the notification. Continuing to use jiliokada after that date constitutes acceptance of the updated policy. If you do not accept the revised terms, you should stop using jiliokada and request account closure before the effective date.
Minor clarifications or wording corrections may be made without formal notice. The date of the most recent review is indicated on this page.
12. Contact and Queries
If you have a question about this Privacy Policy, want to exercise a data right, or want to report a potential data concern, contact jiliokada through the support channel available in your account or by emailing:
support@jiliokada.best
When submitting a data-related request, include your registered email address and a clear description of the request. Do not include your password or full payment details in any email or support message.
jiliokada aims to acknowledge privacy-related enquiries promptly and to resolve substantive requests within a reasonable period. If your query is complex or requires extended review, jiliokada will communicate an expected timeline.